Have a question? Read our frequently asked questions below. If you have a question that isn’t answered please contact us or call +1-604-669-6686.
We recommend booking at least 4 months before your move-in date, especially for September and January intakes. For Fall 2026, you can book anytime from now.
While booking closer to your arrival date may limit options, we will do our best to accommodate you, even if you’re booking within a few weeks of your arrival.
Yes. A refundable security deposit is required. A one-time amenity fee also applies.
Rent is commonly paid through the Resident Portal Mobile App. However, we also accept bank transfers, cheques, and Pre-Authorized Debit (PAD).
Find your residence below for more payment information:
We offer a range of options depending on the property:
Shared Bed
Sectioned Private Room
Private Room in Shared Unit
Studio
1-Bedroom Apartment
2-Bedroom Apartment
Yes. Utilities, Wi-Fi, and heating are included unless otherwise specified.
Yes. All units come fully furnished with essentials for student living.
Yes, bedding is provided and prepared before your arrival.
Monthly housekeeping is provided for common areas and shared spaces in shared apartments.
Yes, all GEC units come with in-suite laundry.
All beds at GEC use American Standard. Most murphy/bunk beds are customized, with sizes similar to Twin XL. The remaining beds are standard Double, Queen, or King sizes.
Basic kitchen appliances, utensils, cookware, and tableware are included.
Check-in is after 4:00 p.m. Early check-in may be possible if your unit is ready. Please contact our leasing team for early check-in.
Check-out is before 11:00 a.m.
Yes, you can change your room or bed if there’s availabilities. Additional fees like extra housekeeping or request fee may apply.
You can have overnight guests if you are renting private apartments (limited number of overnight guests apply).
GEC doesn’t allow overnight guests in shared apartments.
Yes, you can leave early or cancel your booking. Please double check our cancellation policy or communicate with your leasing advisor regarding fees and procedures.
You will need to pay rent and store your belongings if you are away during the lease term.
You will need to follow our move-out procedures which will be provided upon move-in.
No.
Yes, if the damage was caused by you. The property management team will assess the extent of the damage and determine the charge.
If you lose your key, you will need to purchase a replacement.
If you forget your key after office hours, there may be an after-hours charge for assistance.
Tenants can submit a maintenance request on our Resident Portal,
Download the Resident Portal app here: Apple Store, Google Play Store, or visit www.residentportal.com/rp-app.
How to Submit a Maintenance Request (video guide)
Car: Yes, underground parking is available at all GEC residences for an additional fee.
Bike: There is limited bike storage at all GEC residences. Please confirm availability with the property team upon check-in.
Pets are allowed in private units at GEC Marine Gateway and GEC Pearson only.
No, smoking is not allowed at all GEC buildings.
No, subletting is only allowed with prior consent from the GEC team.
We have a limited number of units assigned for individuals with disabilities across GEC. Please contact our leasing team for more details and to discuss your specific requirements.
Yes, tenant insurance is required upon check-in. You can purchase it through our trusted vendor, Apollo, or choose any other third-party provider.
GEC prioritizes your safety. In the event of a fire, flooding, or any emergency, our properties are equipped with safety measures, including fire alarms, evacuation plans, and trained staff to ensure your well-being. We also conduct regular safety inspections and drills to maintain a secure living environment.
Some units/rooms at GEC doesn’t have openable window, please double check with your leasing advisor if you have concern.
